Privacy Policy
Sook Retail Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website [https://www.sook.space], and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is subject to your acceptance of our website’s Terms and Conditions of Use which can be found https://www.sook.space/website-terms-and-conditions. Your agreement to be bound by both this Privacy Policy and the linked Terms and Conditions of Use is deemed to occur upon your first use of the Website. If you do not wish to be bound by either document you should stop using the website immediately.
1. DEFINITIONS AND INTERPRETATIONS
In this Policy the following terms shall be construed as having the following meanings:
“Account” means an account required to access and or use certain areas and features of our site. “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and / or when you use certain features of Our Site. Details of the Cookies used are set out in our Cookie Policy (insert link).
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
“Data” collectively all information that you submit to Sook Retail Ltd via the Website. This definition includes, where applicable, the definitions provided in the Data Protection Laws.
“Website” The website that you are currently using, www.sook.space, and any sub domains of this site, unless expressly excluded by their own terms and conditions.
2. INFORMATION ABOUT US
Our Site is owned and operated by Sook Retail Ltd, and Limited Company, Registered in England under the company number 11912445.
Registered address: 61-65 Church Street, Harston, Cambridge CB22 7NP
3. POLICY SCOPE
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise that you check the privacy policies of any such websites before providing any data to them.
4. WHAT IS PERSONAL DATA
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise that you check the privacy policies of any such websites before providing any data to them.
5. WHAT ARE MY RIGHTS
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
5.1 The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can contact us using the details in Part 15.
5.2 The right to access the personal data we hold about you. For more information see Part 13.
5.3 The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
5.4 The right to be forgotten, i.e.the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
5.5 The right to restrict or prevent the processing of your personal data.
5.6 The right to object to us using your personal data for a particular purpose or purposes.
5.7 The right to withdraw consent as the legal basis for us using your personal data, you are free to withdraw that consent at any time.
5.8 The right to use data portability. This means that if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
5.9 Rights referring to automated decision-making and profiting.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we hold that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizen’s Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Bureau.
6. WHAT DATA DO WE COLLECT, AND HOW?
Information that you provide to us:
Identity information, such as your name, title, date of birth, gender;
Contact information, such as email address, address, telephone number;
Business information including business name, profession;
Payment information card details, bank account numbers;
Profile information such as preferences, interest, login details, purchase history.
Information we collect about you:
Technical information such as IP address, browser type and version, operating system, times dates, frequency with which you access the website and the way you use the content.
Information we receive from other sources:
Data we receive from third parties, primarily Google Analytics, Hubspot, Hotjar and Leadfeeder containing technical information, profile information, contact information.
7. HOW DO WE USE YOUR PERSONAL DATA?
Under the Data Protection Legislation we must always have a lawful basis for using personal data.
These are the principal grounds that justify our use of your information:
The following table describes how we will use your personal data, and our lawful basis for doing so.
What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
Registering you on our site | First name, surname, email address | Legitimate interest (to administer users) |
Providing and managing your account | First name, surname, email address, phone number, feedback survey information | Contract performance |
Providing and managing your access to our site | First name, surname, email address, phone number, feedback survey information | Contract performance |
Personalising and tailoring your experience on our site | First name, surname, email address, phone number, feedback survey information | Legitimate interest (to administer users) |
Administering our site | Individual and/or company name, individual and/or company address | Contract performance |
Administering our business | Individual and/or company name, individual and/or company address | Contract performance |
Supplying our services to you, ensuring the content provided is presented in the most effective manner for you and your device. | First name, surname, email address | Legitimate interest (to administer and improve our Website) |
Managing payments for our services | Billing name, billing address, partial bank account number, partial bank sort code, partial payment information | Contract performance |
Personalising and tailoring our services for you | First name, surname, email address, phone number, feedback survey information | Legitimate interest (to administer users) |
Communicating with you | First name, surname, email address, phone number, feedback survey information | Consent |
Supplying you with information by email that you have opted in to (you may opt out at any time) | First name, surname, email address, phone number, feedback survey information | Consent |
For marketing, provided always that we i) only use aggregated and anonymised data or ii) only engage in direct marketing for products and/or services provided by Sook Retail Ltd (including marketing spaces and our analytics services) that we believe will be of interest to you or only where you have explicitly consented to this | First name, surname, email address, address, phone number, company name, business address, Hubspot information, Facebook lead generation form information | Legitimate interest (for marketing our own similar products and services and any re-engagement campaigns) Consent (for marketing unrelated products or services of third parties) |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone, and/or text message, and/or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purposes(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original please contact us using the details in Part 7.
IF we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you to explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of Data Protection Legislation and your legal rights.
8. HOW LONG WILL YOU KEEP MY PERSONAL DATA?
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We need to retain identity, contact, business and profile information so as to keep a record of which profiles are linked to which user and the spaces they have previously occupied.
Unless a longer retention period is required, or permitted by law, we will only hold your data on our systems for the period of time necessary to fulfil the purposes outlined in this privacy policy, or until you request that the data be deleted.
Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
9. HOW DO WE STORE OR TRANSFER YOUR PERSONAL DATA?
We will store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
We will store some of your data within the European Economic Area (the EEA). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
We may store some or all of your personal data in countries outside of the UK. These are known as ‘third countries’. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decision and adequacy regulation, please refer to the Information Commissioner’s Office.
10. DO WE SHARE YOUR PERSONAL DATA?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as is specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which may include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is shared with a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations and the third party’s obligations, as described above in Part 9.
11. HOW CAN YOU CONTROL YOUR PERSONAL DATA?
In addition to your rights under the Data Protection Legislation, set out in Part 12, when you submit personal data via our website, you may be given options to restrict our use of personal data. In particular, we aim to give you strong controls on out use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in out emails and, at the point of providing you details, and by managing your account.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). These may prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. CAN YOU WITHHOLD INFORMATION?
You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our site, you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see our Cookie Policy below.
13. HOW CAN YOU ACCESS YOUR PERSONAL DATA?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14. There is not normally a charge for a subject access request, however, if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your access request within one month of receiving it. Normally we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive our request. You will be kept fully informed of our progress.
14. HOW CAN YOU CONTACT US?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: enquiries@sook.space
Postal address: 81 Burton Street, Derby, Derbyshire DE1 1TJ
15. CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. This may be necessary, for example if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alteration. We recommend that you check this page regularly to keep up-to-date.
This Privacy Policy was last updated on 17th November 2022.
WEBSITE COOKIES POLICY
HOW DO WE USE COOKIES?
Our site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by use and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on our site are used in accordance with current Cookie law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of our site may not function fully or as intended.
FIRST PARTY PROVIDERS
Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
Name of Cookie | Purpose | Strictly Necessary | Expires |
|---|---|---|---|
sook.session | Used to keep you signed in | Yes | 7 days |
cookiesAccepted | Saves your cookie consent settings | Yes | 6 months |
THIRD PARTY PROVIDERS
Our site uses analytics services provided by multiple analytics programs. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and services offered through it.
Google Analytics is not allowed to use or share our analytics data with anyone else. The program stores information about
The analytics services used by our site uses Cookies to gather the required information. You do not have to accept them and as a result can discontinue to use our website, however, whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our Site, making it a better and more useful experience for you.
The analytics services used by our site may use, but is not limited to, the following Cookies:
Name | Provider | Purpose | Expires |
|---|---|---|---|
_ga _gid | Google Analytics | Checks if you’ve visited sook.space before. This helps us to count how many people visit our site. | 2 years 24 hours |
DSID IDE RUL | Google DoubleClick | These cookies enable us to track and analyse the performance of advertising campaigns we run on the website. They also help us to identify how long and the bounce rate of users of the website. | 2 weeks 13 months 13 months |
CONSENT NID _Secure-3PAPISID _Secure-3PSID _Secure-3PSIDCC 1P_JAR AID | The cookies we use from Google enable us to understand the demographic of people reaching our site through advertisement. This enables us to use our advertising in a more targeted and therefore more effective manner. Also allows the user to log into the site using their Google credentials. | Session 6 months 30 days 30 days 30 days 30 days 30 days | |
c_user datr fr sb spin xs | The cookies we use from Facebook enable us to better understand the demographic of people who click on our site through advertising. This enables us to use our advertising in a more targeted and therefore more effective manner. For more information please see Facebook’s Cookie Policy. | 180 days 180 days 180 days 180 days 180 days 180 days | |
AnalyticsSyncHistory UserMatch History bcookie lang li_gc li_mc liap lidc lms_ads lms_analytics | The cookies we use from Linked In help us to understand the demographic of people who visit our website. This enables us to target our advertising more effectively. These cookies also allow for LinkedIn sharing buttons on the site, and save your language preference. For more information please see LinkedIn’s Cookie Policy. | 30 days 30 days 2 years Session 2 years 2 years Session 24 hours 30 days 30 days | |
cookie_perms m | Stripe | The service through which all payments are made on our website. We do not store any bank details on our site. | Session Session |
_hjid _hjViewportId _hjFirstSeen _hjIncludedInSessionSample | HotJar | HotJar cookies allow us to track where the most popular elements of the website are, and the effectiveness of the display. No personal data is retained by us. | 365 days Session Session Session |
ldfdr._q | Leadfeeder | Used to store and track visits across websites. | 6 months |
By default, most internet browsers accept Cookies, but this can be changed. For further details please consult the help menu in your internet browser, or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.